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Object of the agreement:
1.1. The contract is made between MB KIKTURAS, company address: Ukmergės str. 369a, 12107, Vilnius, Lithuania, company registration number 306073816, VAT number LT100016060811, e–mail: info@kiktour.com based in the Lithuania, trading as KIKTOUR (hereinafter referred to as the “Company“), and You (hereinafter referred to as the “Customer” or ”you” ), entered into this Contract. By booking a tour with the Company, the Customer is deemed to have agreed to these terms and conditions on behalf of all individuals included in the booking. Customer must be at least 18 years of age to make a booking and agrees to provide full, complete and accurate information to the Company.
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Obligations of the agreement parties:
2.1. The Company undertakes to:
2.1.1. Organize a tour for Customer (s) in accordance with a program that is listed in the Company brochure, webpage and/or other online marketplace, where trip is described.
2.1.2. Provide Customer (s) with the precise and non-misleading information about the tourism services provided during the tour.
2.1.3. Use the personal information provided by the Customer (s) only for the execution of the tour documents.
2.1.4. Inform the Customer (s) immediately about circumstances that can substantially influence the execution of the present Agreement.
2.1.5. Company reserves the right to change and re-adjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances before arrival.
2.2. The Customer undertakes to:
2.2.1. To pay the Company for the tour according to Company bookings term & conditions.
2.2.2. Inform the Company immediately about all booking changes and additions, with observance of terms which defined in the present Agreement.
2.2.3. Provide the Company with all information and documents necessary for the Company in order to execute this agreement.
2.2.4. Follow the Company indications concerning the implementation of the tour and its separate parts; ensure that Customer (s) follow the public order, international passenger transportation rules, baggage carry restrictions and quantity, amount and restrictions on the goods taken to the country; to follow the directions of the frontiers and customs officers.
2.2.6. Be liable for the damages done during the trip (damaged hotel inventory, transport means, etc.) if it was the fault of the Customer (s). The losses should be covered on the spot. In cases when the Customer does not accept his/her fault, the Company has the right to surcharge the losses according to the order determined by the law of the Republic of Lithuania.
2.2.7. All Customers are strongly encouraged to obtain a comprehensive travel insurance policy to protect against unforeseen circumstances, such as baggage loss, flight delays, travel agent insolvency and medical emergencies. The Company shall not be responsible, under any circumstances, for any such matters.
2.2.8. It is Customer responsibility to take care of his/her own belongings during the tour. The Company cannot be held responsible for loss of luggage, or other personal possessions.
2.2.9. Ensure the Customer and all individuals included in the booking hold valid passports for at least six (6) months from the date of entry into the country destination. Company will not be liable for any expenses, reimbursements or refund of any tour fare in the event that the Customer or individuals included in the booking are refused entry by immigration authorities into the country of destination for any reason whatsoever.
2.2.10. It is Customer responsibility to fulfill the passport, visa and other immigration requirements applicable to booked itinerary. Customer should confirm these with the relevant High Commissions, embassies and/or consulates. Company does not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.
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Bookings & Payments Conditions:
3.1. To secure a booking the Company requires the non-refundable deposit of 20% of the total trip price, per person. Final payment must be made 60 days before departure. If the booking is made less than 60 days prior to departure, full payment is due at the time of booking.
3.2. Should the payment not be received by the due date, we reserve the right to cancel all reservations. All bookings are subject to availability at the time of booking.
3.3. All changes of bookings and cancellations should be made in written form and are confirmed by an e-mail confirmation.
3.5. Prices do not include international flights to or from destination, visa support, insurance, optional tours, telephone calls, room service and other personal expenses. The Company bears no responsibility for additional expenses caused by weather, sickness, strikes, interference of a third party, accidents or force majeure.
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Cancellation terms:
All cancellation requests must be made in writing and send by email.
4.1. Cancellation by the Customer:
(a) over 60 days prior to departure – 20% of non-refundable deposit will be charged
(b) between 59-30 days prior to departure – 50% of the total booking cost will be charged
(c) between 29-0 days prior to departure – no refund.
4.2. Cancellation by the Company:
(a) Company reserves the right to cancel any tour not earlier than 30 prior to departure if Company does not have the minimum booking numbers on a tour. In such case the Client will be given a full refund of the tour price paid.
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Change of the Agreement Conditions
5.1. The Company can change the appropriate condition of the agreement due to the important reasons that the Company immediately informs the Customer about. The Customer has the right to refuse to change the agreement. The change of the agreement conditions is confirmed in written form by both parties of the agreement.
5.2. The Company has the right to amend the itinerary and/ or included entrances without prior notice due to weather conditions or interference of local authorities, which is out of our control or the control of our suppliers. Should the itinerary and/or program be amended due to unforeseen circumstances, we will endeavor to find suitable alternative activities.
5.3. The Company has the right to raise the tourism services price due to the changes of transport charges, including fuel charges, compulsory payments and certain currency exchange, when there are no less than 30 days before the tour commencement left. The Company indicates why the price increased and how the price increase was calculated. The Customer has the right to refuse the price increase.
5.4. If the Customer refuses to change the agreement conditions in cases described by points 5.1., 5.3 the Company gains a right to waive the agreement. In this case the Customer has a right to demand the refund of the money paid for the tour.
5.5. The Customer has a right to change the agreement conditions. The change of the agreement conditions is confirmed in written form by both parties of the agreement.
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Force Majeure
6.1. Compensation will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, defined as unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, closure of airports, changes of schedules or operational decisions of transport providers.
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General Conditions
7.1. The tourist’s rights are protected by the Civil Code, the Law on Protection of Consumers’ Rights (News, 1994, No 94-1833; 2007, No 12-488), Law on Tourism (News, 1998, 32-852, 2011, No 85-4138), and other Laws, and this Agreement as well.
7.2. Disputes regarding improper implementation or non-implementation of the agreement are solved by the State Consumer Rights Protection Authority following the order set by the Law on Consumer Rights Protection of the Republic of Lithuania.
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